COVID 19 updated information
We’re looking forward to opening up Dolphin View Cottage when it is safe to do so and allowed by the Scottish Government, especially after many months of it sitting empty and we hope you are also excited to know you will be having your long-awaited holiday in the Highlands of Scotland.
We have undertaken a very detailed Risk Assessment to ensure the safety of our Guests and ourselves and we will constantly review our procedures and changes to guidelines and legislation. We are happy to email a copy of our Risk Assessment on request.
We’re determined that most new protocols will just go on in the background without you having to worry about them. Please rest assured your safety and the safety of ourselves and the local community are at the forefront of everything we are doing. Our job is the provision of a great, safe holiday; your job is just coming to Dolphin View Cottage and enjoying your time.
So we’ve kept tweaks and changes to you as minimal as possible. But there are a few (sorry).
Information on Ardersier and the house will have been emailed to you before your arrival. We will have the cottage ready for you by 4:30m and you will enjoy a no-touch check-in and check-out process, much as we love to meet our guests and say hello, we have to consider how to keep everyone safe. Before we left, we disinfected the keys and put them into the disinfected key safe beside the door. The number to gain access to the keys is 2709. I can be contacted on 07989870228 or emailed on firstname.lastname@example.org
Cleaning and House Preparation Policy.
Our cleans will be to our normal very high standards with the addition of any hard surfaces being cleaned with an anti-viral cleaner. We will also leave an anti-viral spray at the property for your use, should you want to clean any hard surfaces yourself upon arrival or during your stay. Please note this spray will damage fabric so should only be used on hard surfaces.
TV: The TV and Remote controls will be cleaned down with anti-viral cleaner between every set of guests.
Books, games and DVD’s: We recognise that it will be impossible to clean every page of every book or every item of a game every week. We did consider removing all these items but felt that this would reduce your holiday experience, so we���ve decided to leave all these items, giving you the option to use them or not. It’s worth bearing in mind how long Covid-19 can survive on surfaces and at its maximum (which is on metal and hard plastic) it can only last 72 hours.
Soft Furnishings: Sofas, quilts and pillows – All scientific evidence thus far is that Covid-19 cannot live on fabric for more than a few hours. Therefore, we’ve decided that we’ll be leaving all soft furnishings in situ and spraying with Sursol fabric disinfectant spray, this spray is EN1276 & EN14476 approved and eliminates 99.9% of bacteria and viruses. The sofa and chair bed will be sprayed within the first hour of changeover to allow the fabrics to dry.
Check in and out: In order to allow for extra cleaning times, check out will be slightly earlier at 09:45, we ask that guests, strip the beds and put the used linens into the provided alginate bags, windows should be left open on the window catch, with the heating turned off and bins emptied please. Check in time will also be a bit later at 16:30 and contactless, the disinfected key will be left in the disinfected key-safe.
Crockery and Cutlery: These will be washed in hot soapy water before your arrival and replaced in the cupboard. For your own peace of mind, we recommend that you rewash items before use.
Bedding: Our duvet covers, sheets, pillowcases, bathmats, duvet protectors, pillow protectors, mattress protectors and tea towels are washed each week and we have 3 sets of everything. This means that the set on your bed will have been washed 2 weeks prior and the only person who would have touched it would be us on changeover. Whilst Covid-19 is still a risk in the UK, the washing powders we will use will include the virucide sodium percarbonate (oxygen bleach).
As bedding is a really personal thing, here are your options:
- Have us make up the beds for you prior to your arrival (this will have been done around 3 hours before you arrive).
- You can choose to have the box of laundry and linen left for you to make up the beds yourselves, the laundry within the bag will not have been touched for 72 hours.
- You can bring your own bedding (double bed size). We will be able to offer a £20.00 discount if you choose this option. If this is what you’d like to do, please let us know at least a week prior to the start of your holiday.
Further notes on bedding:
We will need our guests to strip off the beds and bag up the bedding prior to their departure to protect us from any potential contact with the virus (shaking down bedding shortly after someone has used it could be potentially a risk).
There will be fresh mattress protectors on all the beds and these must remain on the beds, regardless of any bedding you bring yourselves. You’re welcome to put your own protectors over the top of ours if you prefer.
- If you choose to bring your own bedding, there is a discount of £20.00.
- For guests wishing to stay longer, the price of the second week will be discounted by £25 for 14-night stays. Please note, you will need to change the bedding and towels for your second week yourself.
- We will still be offering our popular 9 nights for the price of 7 nights for stays from November to the end of February (no changeovers mid-period).
I hope you find the tweaks to our policy reasonable but please contact us should you have any concerns or questions.
Above all, stay safe and we hope to welcome you to Dolphin View Cottage soon.
Lynn and Mike